Sentie +
Shopify

Shopify Gets You Online. Sentie Keeps You Scaling.

Shopify makes it remarkably easy to launch an online store. But running one at scale is a different challenge entirely. Once you're past your first hundred orders a day, e-commerce operational complexity multiplies fast. Customer inquiries pile up. Inventory discrepancies appear between channels. Order exceptions require manual review. Product listings need constant updates. Abandoned carts represent thousands in lost revenue that nobody has time to recover properly.

Shopify Flow and third-party apps handle some of this, but each one adds another tool to manage, another subscription to pay for, and another integration point that can break. More importantly, rule-based automation can only handle the predictable scenarios. It can't interpret a customer's frustrated email and decide whether to offer a refund or an exchange. It can't look at sales velocity and supplier lead times simultaneously to determine the optimal reorder point for each SKU.

Sentie agents integrate directly with your Shopify store through the Admin API and handle the judgment-intensive operations that rule-based tools can't. They work around the clock, cost a fraction of additional headcount, and get smarter as they process more of your store's data. The result is an ecommerce operation that scales efficiently without proportionally scaling your team.

Order Automation and Exception Handling

Standard order processing is straightforward to automate: payment clears, fulfillment is triggered, tracking number is sent. But the exceptions are where your team's time disappears. Address validation failures. Partial inventory availability. High-risk fraud flags. Customer requests to modify orders after placement. Bundle products that need special fulfillment instructions.

Sentie's order management agents handle the full lifecycle, including the messy parts. When an order comes in with a flagged address, the agent cross-references it against delivery databases and either corrects it automatically or contacts the customer with a specific question. When a fraud detection system flags a high-value order, the agent evaluates the risk using order history, customer tenure, shipping-billing address match, and purchase pattern analysis before approving, holding, or escalating.

For order modifications, the agent checks fulfillment status in real time. If the order hasn't shipped, it processes the change and confirms with the customer. If it's already in transit, the agent coordinates a return label and replacement order. These scenarios happen hundreds of times per day in a busy store, and each one currently requires a support agent to assess the situation, check multiple systems, and take action. Sentie reduces that to automated resolution with human oversight only when truly needed.

Inventory Sync and Demand Forecasting

Multi-channel inventory management is one of the most operationally painful aspects of ecommerce. If you sell on Shopify, Amazon, a wholesale channel, and a physical store, keeping stock levels accurate across all four requires constant synchronization. Overselling leads to cancellations and angry customers. Overstocking ties up capital and warehouse space. Manual inventory counts are time-consuming and outdated the moment they're complete.

Sentie's inventory agents maintain real-time stock accuracy across all your channels. When a sale occurs on any platform, the agent updates availability everywhere else within seconds. When stock drops below configurable thresholds, the agent generates purchase orders based on current sales velocity, supplier lead times, and seasonal demand patterns. It accounts for variables that simple reorder-point formulas miss, like upcoming promotional campaigns, supplier reliability scores, and product lifecycle stage.

The demand forecasting component analyzes your historical sales data alongside external signals. Holiday shopping patterns, trending product categories, competitor pricing changes, and even weather forecasts for seasonal goods all factor into the projection. This means you're not just reacting to low stock alerts. You're proactively positioning inventory weeks before demand shifts, which reduces stockouts and improves cash flow management significantly.

Customer Support That Scales with Your Store

Ecommerce support volume correlates directly with order volume. Every new customer means more "where is my order" inquiries, return requests, product questions, and shipping complaints. Hiring support agents to match growth is expensive and slow. Training them on your full product catalog and policies takes weeks. Maintaining quality across a growing team requires constant oversight.

Sentie's support agents handle the majority of customer inquiries without human involvement. They access order data, tracking information, product details, and your return policy in real time. When a customer asks about their order status, the agent doesn't just recite a tracking number. It checks the carrier's latest scan, estimates a realistic delivery window based on current shipping conditions, and proactively addresses concerns if the package is delayed.

For returns and exchanges, the agent evaluates the request against your policies, processes the return authorization, generates the shipping label, and confirms the refund or exchange timeline. For product questions, it draws on your product descriptions, specifications, customer reviews, and previous inquiry resolutions to provide accurate, detailed answers. The agent escalates to your human team only when it encounters situations outside its training, like warranty disputes or unusual product defects, and it provides the human agent with full context so they can resolve the issue immediately.

Abandoned Cart Recovery That Actually Converts

The average Shopify store abandonment rate hovers around 70%. Standard recovery emails with a generic discount code recover a fraction of those carts, typically 5-10%. The rest represent revenue that's left on the table because generic messages don't address the specific reason each customer abandoned.

Sentie's cart recovery agents take a fundamentally different approach. Instead of sending the same email to every abandoner, the agent analyzes why each customer likely left. Was it a price-sensitive shopper who balked at shipping costs? A first-time visitor who might need social proof? A returning customer who typically buys on payday? A comparison shopper who's looking at competitor products?

Based on this analysis, the agent crafts personalized recovery messages with the right incentive at the right time through the right channel. Price-sensitive abandoners might receive a free shipping offer. Comparison shoppers get a message highlighting unique product features and customer reviews. First-time visitors see trust signals and a modest welcome discount. The timing is calibrated too: some customers respond to a recovery message within an hour, while others convert better when contacted the next day.

This personalized approach to AI-driven customer retention typically doubles or triples recovery rates compared to generic drip campaigns. For a store processing 1,000 abandoned carts per week, that improvement translates to meaningful monthly revenue without any additional advertising spend.

What You Can Automate