Sentie +
Microsoft Teams

Teams Is Where Your Company Lives, But Information Still Gets Lost

Microsoft Teams has become the operating system for modern work. Meetings, messages, files, and decisions all flow through it. But the sheer volume of communication creates its own problem: important information gets buried in channels, decisions made in meetings are forgotten by Friday, and action items disappear into chat threads that nobody scrolls back through.

Teams has search, but searching only works when you know what you're looking for. It doesn't help with the meeting you missed, the decision that was made in a channel you don't follow, or the action item that was assigned to you verbally in a call you've already forgotten about.

Sentie deploys AI agents directly inside your Teams environment that solve this information loss problem. The agents monitor channels, summarize meetings, extract action items, route requests to the right people, and surface the information your team needs without anyone having to dig for it.

The result is a Teams workspace where nothing falls through the cracks. Decisions are documented automatically. Action items are tracked. And your team spends less time managing communication and more time doing the actual work that matters.

Intelligent Meeting Summaries and Action Item Extraction

The average knowledge worker spends 15 hours per week in meetings, and most of that time produces nothing tangible because the outcomes aren't captured effectively. Someone takes notes, maybe, but those notes are incomplete, subjective, and rarely distributed to everyone who needs them.

Sentie's meeting agents solve this by generating comprehensive summaries of every Teams meeting automatically. The agents capture key discussion points, decisions made, objections raised, and the reasoning behind conclusions. More importantly, they extract concrete action items with owners and deadlines, even when those details were stated conversationally rather than formally assigned.

The summaries are posted to the relevant Teams channel within minutes of the meeting ending. Action items are synced to your task management tool, whether that's Planner, Asana, Jira, or another platform. Attendees who missed the meeting get a complete picture without watching the recording.

For recurring meetings like standups and sprint reviews, the agents track patterns over time. They can flag when the same blocker appears three weeks in a row, when action items from previous meetings haven't been completed, or when meeting duration is trending upward. This turns meeting overhead into actionable management intelligence.

Request Routing and Internal Service Desk

Every company has internal requests that get handled through Teams messages: IT support tickets, HR questions, facilities requests, procurement approvals. These requests flow through channels or direct messages with no tracking, no SLAs, and no accountability. Someone asks a question in a channel, and if the right person doesn't see it within a few hours, it gets buried.

Sentie's routing agents act as an intelligent internal service desk inside Teams. When someone posts a request in a channel or sends a message to the agent directly, it classifies the request, routes it to the right team or individual, and tracks it through resolution. The requester gets a confirmation and status updates without having to chase anyone down.

The agents handle common requests autonomously when possible. Password resets, PTO balance inquiries, office supply orders, and other routine requests can be resolved instantly by the agent, freeing your support teams for complex issues. For requests that need human handling, the agent ensures they reach the right person with full context and priority classification.

Over time, the agents build a knowledge base from resolved requests. When someone asks a question that's been answered before, the agent provides the answer immediately. This creates an organic, self-building FAQ that reduces repeat questions by 40-60% in most deployments.

Channel Intelligence and Information Surfacing

Most Teams deployments suffer from channel sprawl. There are too many channels, important updates get posted in channels that not everyone follows, and cross-functional information sharing breaks down because people don't know where to look.

Sentie's channel intelligence agents monitor all your Teams channels and surface relevant information to the people who need it. If a product update is discussed in the engineering channel that affects the sales team's pitch, the agent highlights it in the sales channel. If a customer escalation in the support channel relates to a known bug in the engineering backlog, the agent connects the dots.

The agents also produce daily and weekly digest summaries tailored to each team or individual. Instead of scrolling through dozens of channels every morning, your team gets a personalized briefing of what happened that's relevant to their work. Key decisions, important updates, and items requiring their attention are highlighted.

This intelligence layer solves the information silo problem that plagues large Teams deployments. Information still flows naturally through channels, but the AI ensures it reaches everyone who needs to see it regardless of which channels they follow. Cross-functional alignment improves because people are no longer making decisions without context from adjacent teams.

Workflow Automation and Bot Integration

Teams supports Power Automate flows and bot frameworks, but building and maintaining these integrations requires technical resources that most teams don't have. The result is a handful of basic automations while dozens of manual workflows persist because nobody has time to build the integration.

Sentie's workflow agents bridge this gap by turning natural language requests into automated workflows inside Teams. Need a daily standup summary posted to a channel at 9 AM? Tell the agent. Want to get notified in Teams when a deal closes in your CRM? Configure it through a conversation. Need approval workflows that route through Teams messages? The agent sets it up.

The agents also connect Teams to your other business tools, creating a unified command center. Query your CRM data from a Teams message. Pull the latest sales numbers without opening a dashboard. Get real-time alerts about critical business events. All of this happens within the Teams interface your team already uses.

For organizations deep in the Microsoft ecosystem, Sentie agents also coordinate across Microsoft 365 tools. They can create tasks in Planner from meeting action items, update SharePoint documents based on channel decisions, and trigger Power Automate flows based on intelligent conditions that go beyond simple rule-based triggers. The integration turns Teams from a communication tool into a genuine operational hub.

What You Can Automate