Sentie +
Intercom

Intercom Is Built for Conversations, Sentie Makes Them Smarter

Intercom excels at putting you in front of your customers at the right moment. The messenger, the inbox, the product tours, the help center. It's a comprehensive platform for customer communication. But the quality of those conversations still depends entirely on who's on the other end and how much context they have.

Your support team answers the same questions repeatedly. Your sales team misses live chat leads because they're in meetings. Your onboarding sequences fire based on time delays rather than actual user behavior. Intercom gives you the channels, but filling those channels with intelligent, contextual responses at scale requires more than your team can manually deliver.

Sentie deploys AI agents that operate inside your Intercom workspace and handle the conversations that don't need a human. They qualify leads by asking the right questions and booking meetings with your sales team. They guide new users through onboarding based on what they're actually doing in your product, not a generic drip sequence. They resolve support questions using your help center content and product data.

The result is an Intercom workspace where every customer gets a fast, intelligent response regardless of your team's availability, and your human agents focus their time on the conversations where they add the most value.

Conversational AI That Doesn't Feel Like a Bot

Most chatbot experiences are frustrating. Customers ask a question, get a menu of options that don't match their issue, click through three levels of branching logic, and end up requesting a human agent anyway. The bot deflected nothing. It just added friction.

Sentie's conversational agents are fundamentally different because they understand natural language and have access to real context. When a customer says "I'm trying to export my data but the button is grayed out," the agent doesn't respond with a generic help article about exports. It checks the customer's account tier, verifies whether exports are included in their plan, and provides a specific answer. If the feature is available but there's a known bug, the agent acknowledges the issue and provides a workaround.

The agents maintain conversation context across messages, so customers can ask follow-up questions naturally without restating their problem. They detect frustration and escalate to human agents before the customer has to ask. They remember previous interactions, so a returning customer doesn't start from zero every time.

This quality gap between traditional chatbots and Sentie's conversational AI shows up directly in the metrics that matter. Resolution rates are higher because the agent actually solves problems. Satisfaction scores are higher because the experience feels helpful rather than obstructive. And deflection rates are higher because customers get answers instead of being bounced around.

Lead Qualification That Runs 24/7

Your best leads often show up outside business hours. A decision-maker visits your pricing page at 10 PM, opens the messenger, asks a question about enterprise features, and gets an auto-reply saying someone will follow up tomorrow. By tomorrow, they've already started a trial with your competitor.

Sentie's lead qualification agents ensure every messenger conversation gets an intelligent, immediate response. The agents engage visitors with contextual questions based on the pages they've visited, the company they work for (identified through enrichment), and the signals that indicate buying intent in your specific market.

The qualification process feels like a helpful conversation, not an interrogation. The agent answers the prospect's questions about your product while naturally gathering the information your sales team needs: company size, use case, timeline, budget range, and decision-making process. When a lead meets your qualification criteria, the agent books a meeting directly on the right rep's calendar with a full context brief attached.

For leads that aren't ready to buy, the agent routes them to the appropriate nurture track in Intercom. They get added to the right campaign based on their actual interests and stage, not a generic newsletter list.

Teams using Sentie for lead qualification typically see a 3-5x increase in qualified meetings booked through Intercom, simply because every visitor gets engaged immediately with a conversation that's relevant to their specific situation.

Onboarding Flows That Adapt to User Behavior

Intercom's product tours and series are powerful tools for onboarding, but they're fundamentally time-based or event-based. A user signs up, and three days later they get an email about Feature X, regardless of whether they've already discovered Feature X on their own or haven't even completed the basic setup yet.

Sentie's onboarding agents create truly adaptive experiences. They monitor each user's actual product usage in real time and adjust the onboarding journey accordingly. A user who immediately starts exploring your advanced features gets guided toward the capabilities that match their sophistication level. A user who's stuck on the setup screen gets a proactive message offering help with the specific step that's blocking them.

The agents also identify onboarding drop-off risk. When a user's engagement pattern matches the behavioral profile of users who typically churn during the trial, the agent intervenes with targeted assistance. This might be a personalized message, a relevant case study, or a prompt to schedule a call with your customer success team.

The onboarding agents use Intercom's native messaging capabilities, including product tours, tooltips, and in-app messages, so the experience feels native to your product. Users don't feel like they're interacting with a separate system. They feel like your product is unusually good at anticipating what they need.

Companies using adaptive onboarding through Sentie typically see trial-to-paid conversion rates improve by 20-35%, driven by higher activation rates and fewer users getting lost in the first week.

Proactive Messaging and Help Center Automation

The most effective support interaction is the one that happens before the customer needs to ask. Proactive messaging, when done well, reduces ticket volume, improves satisfaction, and creates the impression that your company is attentive and responsive.

Sentie's proactive messaging agents monitor customer behavior and trigger contextual messages when they detect patterns that typically precede support requests. If a user visits the cancellation page, the agent sends a message addressing common concerns and offering to connect them with your retention team. If a user encounters an error repeatedly, the agent proactively shares the workaround before they submit a ticket.

The timing and content of these messages are critical. Send them too early and they feel intrusive. Send the wrong message and you erode trust. Sentie's agents calibrate their outreach based on each user's engagement history and communication preferences, ensuring proactive messages feel helpful rather than pushy.

On the help center side, Sentie agents keep your Intercom Articles current and comprehensive. They analyze conversation data to identify topics that generate repeat questions, draft new articles based on successful resolutions, and flag existing articles that are outdated or underperforming. They optimize article titles and content for the way customers actually describe their issues, not just internal terminology.

This combination of proactive messaging and a continuously improving help center creates a support experience where customers feel taken care of and your team's inbox gets lighter over time instead of heavier.

What You Can Automate